A global automotive company with a culture of innovation and continuous improvement faced the ongoing challenge of ensuring operational excellence as it transformed in pursuit of growth. As it became increasingly complex to execute large-scale projects, manage specialized contracts, and optimize spending, the company turned to On-Demand by RGP to provide expert talent backed by long-term strategic support.
For over two decades, On-Demand by RGP has supported our client on hundreds of critical initiatives globally across its portfolio of companies, providing highly specialized talent to fill key roles across multiple business functions.
Throughout the partnership, we have focused on delivering “white glove” service, led by a dedicated, strategic account leader and executive support for making strategic investments in response to our client’s evolving goals and initiatives. This singular focus enables us to closely align with our client’s strategy, understand the culture and critical initiatives, and ensure they get top-tier professionals with the technical expertise to meet their evolving needs.
01.
Project Management & Process Standardization Improve Efficiency & Dealer Experience
One of the most significant projects we have supported is the migration of the company’s e-commerce platform from an outdated and inefficient third-party platform to an in-house solution. Our client did not have the internal staff to take on the project. So we provided program and project managers as well as business, systems, and network analysts to execute the client-led migration and support dealer onboarding.
Our team developed standard operating procedures (SOPs) and reporting dashboards. We also implemented the JIRA system to track and resolve escalated technical issues and track dealer communication while ensuring continuous process improvement. As a result, the client was able to:
- Onboard dealers more efficiently
- Track system performance
- Standardize operations
- Enhance the dealer experience
02.
Contract Management Enables Smooth Delivery of In-vehicle Technology
On-Demand also provided a specialized team to manage hardware, software, and services contracts for our client’s in-vehicle technology division. This division develops products such as multimedia systems and connected vehicle services like emergency assistance and remote start.
Because the technology involves a wide range of highly specialized contracts — from hardware and software engineering to data privacy — it’s very challenging to find team members with the required expertise.
We recruited a team of contract management experts with experience working with product owners and engineers on SaaS technology contracts. Our consultants handled end-to-end contract creation, negotiation, and oversight, working with suppliers, legal, procurement, and internal teams. This support allowed the client to focus on developing cutting-edge technology while ensuring contracts were managed efficiently and in compliance with industry standards.
03.
Spend Analysis & Financial Insights Streamline Operations & Ensure Accurate Forecasting
Our financial analysts and cost accountants supported the client by performing in-depth spend analysis, breaking down millions of lines of data to provide insights on costs associated with parts, services, and contracts. These analyses enabled our clients to make informed business decisions, optimize spending, and allocate budgets more effectively, empowering them to manage growth while maintaining financial discipline.
04.
Long-Term Partnership & Strategic Value
Over the years, we’ve earned our client’s trust by providing honest, transparent advice—focusing on areas where we excel and strategically partnering in new areas when needed. Our ability to deliver consistently high-quality talent with specialized expertise has been instrumental in maintaining a long-term relationship with the client. Our average consultant tenure is 4.3 years, a testament to the stability and reliability of our team.
This approach has allowed us to proactively meet the client’s evolving needs, including expanding our capabilities to support product development and project management. By continuously investing in our relationship with the client and aligning with their long-term goals, we have remained a strategic partner for over two decades, helping the client navigate challenges, optimize operations, and drive growth.
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